FAQs: Dahlia tuber sale

1. Why did some tubers disappear from my cart?

Adding a tuber to your cart does NOT mean it is reserved for you. Tuber inventory is not adjusted until you have checked out and paid for your items. We know this is incredibly frustrating as tuber stock gets low and things disappear from your cart as others check out. This is out of our control. If there is a variety you REALLY want, perhaps checkout with that first and go back and get the others. We can't combine orders however, so it will mean paying two lots of postage. 

2. Can I combine postage for my orders?

If you place multiple orders you will be charged shipping for each order. We are unable to combine orders. Shipping costs are calculated by weight. You can place as many individual orders as you like but again, we are unable to combine them manually for you. 

3. All the varieties are showing as sold out! Did I miss the sale?

All tubers will show as sold out until the sale starts. Our website opens for pre-orders in July each year. Email subscribers will be the first ones notified when the online shop opens. Once the inventory is released you will be able to see what is available. There will be a smaller restock around October/November.

4. Are tubers sold individually or in clumps?

Tubers are sold individually, not in clumps. All prices are for one tuber which will grow into one plant.  Occasionally, there might be multiple tubers joined together but these will only have one visible eye when we checked it. Tuber size varies. We plant single tubers on our farm and they will grow a full sized clump in one season.

5. I received some varieties that look small. Will they grow?

Tubers are not bulbs. Size does not matter with tubers. Any tuber with an 'eye', a strong 'neck' and a 'body' (be it large, tiny or damaged) will grow. Tuber size and characteristics vary across cultivars.  Some plants produce long skinny tubers, others produce small or fat ones.
We love small tubers on the farm and prefer them in many situations.  We have observed that small tubers can in fact be quicker to start growing than larger ones as they have less stored energy to rely on and have to establish a root system more quickly. We try to provide customers with the best, healthiest tubers we can and size does vary. We do not ship out anything we would not be happy to plant ourselves. If you have any concerns please contact us with a photo of the tuber you received.

6. I missed out on some varieties I wanted. Will they be restocked?

There is a chance some varieties will be restocked in October/November after we have fulfilled current orders and checked remaining tubers. We will email subscribers if varieties are restocked.

7. One of my tubers didn’t grow. Can I get a refund?

Please check your tubers on arrival and contact us if you have any concerns as soon as possible. Preferably within a week of receiving your parcel. In order to grow a tuber needs an eye, an intact neck and a body. Please reply to your email confirmation or email hello@florelie.com.au with any concerns. Please do not message via social media as it is harder to keep track of. Please include photos of any concerns you have. If we have additional tubers of that variety available we will send a replacement or come to an alternative agreement. 
Once tubers have been planted we cannot guarantee a replacement or refund as growing conditions vary considerably and are out of our control. Tuber storage is also out of our control, a guide will be included in your order with recommendations.

8. Can you ship to WA or TAS?

We are only able to ship within Australia (excluding WA and NT). Yes, we can ship to TAS. We received accreditation to ship to TAS in 2026. Additional fees are applicable for TAS orders. Please see question 10 for more details.

We are currently unable to ship to WA.

9. Do you ship internationally?

International shipping is ONLY available via prior arrangement.

We are partnering with growers/farms who are willing to enter a royalty agreement with Florelie to contribute to our breeding program. We will ONLY export Florelie dahlias. Out of respect to other breeders we will not ship other cultivars overseas without their permission. 

There is a tuber cleaning fee of $200AUD as well as an estimated $700-1000 payable to the export company.

Please contact us directly for further details by emailing hello@florelie.com.au

10. How much is shipping? 

Shipping is calculated based on the number of tubers you order and the estimated weight. The cost is between $16.50-45. You can find a guide by clicking the link at the foot of this page.

TASMANIAN ORDERS WILL HAVE A $5 SURCHARGE PER TUBER IN ADDITION TO THESE COSTS.

Shipping and Quarantine fees for TAS will be capped at 27 tubers ($170AUD).

11. Do you offer wholesale pricing?

No. We do not offer wholesale pricing on dahlia tubers.